Training & Development

You may already have an in-house credit or collections department but their results are not meeting your expectations. Quite possibly, the solution to this problem is the further training and development of your credit department employees. We will be pleased to visit your place of business to review your in-place credit and collections policies and procedures to make recommendations to improve and streamline your credit and collection functions. Proper techniques coupled with a confident approach created through knowledge, will in most cases improve the overall performance of your staff thereby allowing your company to attain and sustain your credit and collections goals.

We offer a variety of group training packages or individualized training focusing on:

- Credit Review Processes
- Financial Statement Analysis
- Available support sources to assist in the credit and collections process
- Effective telephone collection techniques including how to effectively note the results of a collection call
- The art of knowing when and how to follow-up
- The art of negotiation and overcoming objections
- Other tools to improve the effectiveness of collection and customer contact calls

Let our many years of experience guide your staff to achieve the results they are capable of!